bleedblue gill
1/5
9 minutes ago on Google
Since you deleted my last review just showing more of your ignorance! I will write another one and I will make sure it goes on the Facebook as well and I will be making a phone call to the corporate office!
So let’s see where do I begin First of all I have several complaints but I will start with the pros
Your young lady Sat evening at the front desk Awesome job very helpful!
The food at the Italian Restaurant very good the Bartender at that bar Awesome!
Now on to the Cons
I honestly do not like sleeping in a bed with run down sheets pillows blankets and the smell of bug spray
Throughout the room the look of moldy floors as well and the heating did not work
The toilet handle was backwards!
The fact that the rooms were not cleaned and we had to constantly go to the front desk if we needed anything and deal with the attitude from them!(aside from the young lady Saturday evening)
You really need to do something about the parking situation that was totally unacceptable! You need separate parking for the bars and the nightclubs! Pretty sad your paying customers had to pretty much park across the street then couldn’t even get In the lobby had to walk around the back to get to our room absolutely unacceptable!!
The smell of smoke and Marijuana was ridiculous not to mention the constant banging of the doors and kids hollering and screaming up and down the hallway at 1 am and 2 am in the morning!!! It is a hotel people are trying to sleep especially when they have to drive long distance 😒 this place is more of a frat party resort and I would never recommend this place to anyone! For the price that was paid to stay here it certainly was not worth it!
The pictures that are posted on your website are very deceiving!
I personally didn’t even bother with the pool I can only imagine what a nightmare that area was from the reviews I have read about it I’m glad I didn’t
We are both very disappointed disgusted and dissatisfied
And don’t offer your heartless apologies! Either my boyfriend honestly shouldn’t even be charged!
Never ever ever will I recommend this establishment ever!!!!
We have stayed at area hotels that were less money and they were 10× better atleast we were able to get a peaceful night’s rest I think you are very inconsiderate of your guests your Paid guests!
Sincerely one dissatisfied customer who will not be back!
P.S
Seems to me that all your apologies are the same and robotic sounding and not solving any problems at all so please do not waste my time our yours with your half hearted apologies I think if we would have stayed at a local zoo we would have had a more enjoyable time ohhh your goal is to provide an exceptional stay well you really missed the mark on that one you need to get your priorities in check and learn what customer service means and you need to own up and acknowledge that obviously there is a serious problem with your establishment that needs to be addressed appropriately and fast